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ORDERS FROM ABROAD 　

ORDERS FROM ABROAD

　HOW TO ORDER AND PAYMENT

  • If you wish to order from abroad, please provide the following information.
    　MAIL： info@ando-shippo.com
    　 　A) Your name, address, and telephone number
    　 　B) Consignee's name, address, and phone number
    　 　C) Product number
  • At this time, only credit cards are accepted.
  • Our official website products can be ordered as well.
    　Official Website: ANDO CLOISONNE

　FOR OVERSEAS DELIVERIES

  • All items will be delivered by EMS.(Express Mail Service)
  • Shipping to countries not served by EMS is not guaranteed.
  • Shipping and handling fees are required.
  • Due to the nature of international shipping, we may be unable to update the status of your order in transit.
  • To track your package, please confirm your EMS item number (provided in email) and enter it in the link below.
    　 Confirmation of Outbound EMS Mail
    　 Link to Overseas Post Offices
  • Customs duties may be required upon receipt of your items.
    　For each country's tax rate, please inquire with that country's customs department.
  • Please provide an accurate address and phone number of the consignee in the event that you are contacted by customs.
    　Please note: The consignee is responsible for applicable tax.
  • Please refer to the website below to see if delivery is available in your area.
    　 List of Countries and Areas
  • We can’t refund shipping, handling or insurance charges if the products are refunded for any of the following reasons:
    　･ The recipient refusal the products.
    　･ If the address is incorrect /illegible/incomplete address.
    　･ If the address changed.
    　･ A recipient cannot be reached.
    　･ Customer cancellation.

　ABOUT　OUR　WEBSITE

  • Price include 10% sales tax.
  • Shipping may be delayed if the product is sold out.(out of stock)
  • Products may be discontinued at any time.
  • Prices may change at any time.
  • Product specification may change at any time.
  • Note: item /color or frame may differ from image on website.

　HANDLING

  • The cloisonné is fragile. Please treat the product with care.
  • Cloisonné is kind of glassware.
  • Using decorative cloisonné plates for practical purposes is not recommended.
  • Cloisonné is not dishwasher safe.
  • Do not wash with steel wool.
  • Please wash with a sponge and mild soap.
  • Please store the products in a safe place.
  • Please keep the products out of reach of small children.

　STORE INFORMATION

　　　Cloisonne (Enamel) is one of the traditional Japanese crafts.
　　　And it is very high valuation among world crafts.
　　　It needs very fine work for drawing, so it has very high level of craftsman.
　　　We sell from \1,500 accessories and Japanese traditional art works for souvenir.
　　　Items…Stationery, Accessories, under traditional crafts.
　　　We sell some of our Cloisonné goods in our online store.

　　　　ANDO　CLOISONNE　CO.,　LTD.
　　　　　ONLINE STORE :
　　　　　　　Phone number : +81-3-3572-2261
　　　　　　　Reception hours : From 10:30　to 18:00
　　　　　　　Holiday : Without holiday (except the year-end and New Year holidays)
　　　　　　　MAIL : info@ando-shippo.com
　　　　　GINZA STORE :
　　　　　　　Address : 4-6-11 Ginza, Chuo-ku, TOKYO　104-0061　JAPAN
　　　　　　　Phone number : +81-3-3572-2261
　　　　　　　Business hours : From 10:00 to 18:00 (Mon-Fri)
　　　　　　　　　　　　　　　From 10:30 to 18:00 (Sat.&San.&Holidays)
　　　　　　　Holiday : Without holiday (except the year-end and New Year holidays)